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digital voice - Linksys Router

New Poster

digital voice - Linksys Router

I just had digital voice installed now my wireless linksys router which has been working for years keeps dropping connection and loosing it's ip address.  Any ideas?
Regular Contributor

Re: digital voice - Linksys Router

Hi kserembus,

Occasionally we have observed some interference between the eMTA and some wireless routers. This can show up in a number of different ways, including problems with call quality or the problems you have observed with your High-Speed Internet connection.

Fortunately, the fix is usually pretty easy: Just move the router away from the modem and the problem usually goes away.

If that fails to resolve the issue, try checking all of your network connections. You may also want to try connecting a computer directly to the back of your modem (don't forget to reset the modem whenever you change the device connected to it).

If you are still having internet connectivity problems at that point, please contact us for more assistance.

Thanks for the post!