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changing personal message

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changing personal message

I am trying to change my voicemail message, but do not get the options I need.  When I go to voice page I do not get the "Personal Options Menu".  I have tried getting to it several ways, and it's always the same.  I feel like a moron not being able to do a simple task.  Please help me.  Also when I go to "Preferences" it's not their.