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can you turn off the voice service?

New Poster

can you turn off the voice service?

i got a triple pay package because it was the best combo for me even though I dont want voice.  How can I turn it off?  Someone is using the service somehow and i dont even have a phone hooked up to my system!

Silver Problem Solver

Re: can you turn off the voice service?

Just disconnect the phone line from the modem.

New Poster

Re: can you turn off the voice service?

I do not have a phone hooked up, nothing is plugged into the back of the modem, ive never used voice  via cable.  I think someone has hacked into my phone service.

Silver Problem Solver

Re: can you turn off the voice service?

If there is no phone line in the modem then the phone service cannot be used. 

 

Why do you think your phone service is hacked? 

New Poster

Re: can you turn off the voice service?

i looked at my bill and there are international calls and a bunch of usage from all kinds of numbers incoming and outgoing.  I need to call Comcast and resolve.  Was hoping I could turn off the voice service in the meantime.  The chat help resource was not helpful.

Silver Problem Solver

Re: can you turn off the voice service?

Well, I can say this, but it only addresses the inbound calls:

 

Don't let unknown calls go to your own answering machine. It's still an answered/connected call so you still get charged. Use Comcast provided voicemail instead, so it's considered a missed call, and you won't get charged.

 

Comcast can block international calling, so maybe request the block added to your account if you don't have any friends/family overseas.