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can't set up voice mail

New Poster

can't set up voice mail

I call *99 from my home phone but can't set up my voice mail.  I get a recording = "The mailbox number that you are trying to reach is not in service. Goodbye."  What am I doing wrong?

Silver Problem Solver

Re: can't set up voice mail

You aren't doing anything wrong. Voicemail may not be on the account, or there may be something wrong with it. You may need to contact support.

Gold Problem Solver

Re: can't set up voice mail


John3758 wrote: ... You may need to contact support.

And how might the poster do that?

New Poster

Re: can't set up voice mail

I am having the same problem.  I just ported my number over on Tuesday.  I regret that action!  This is a tech support issue.  I contacted them on Wednesday. It is now Friday at 4:30 PM and it is still not fixed.  I work from home and let them know how urgent it is that I have voice mail.  My experience with Comcast support has been beyond frustrating.  Call them immediately because it will take at least 72 hours to get this problem addressed.