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can't receive incoming calls

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can't receive incoming calls

We are moving in 2 weeks. We called Comcast to put in an order to transfer our phone/internet/cableTV service to new address. Yesterday our phone stopped receiving incoming calls. We can make outgoing calls just fine. Internet/TV both work just fine. Could this incoming call problem be related to the moving order? Spoke two times by phone and one time by chat. No resolution.