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can't reach my home phone

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Message 1 of 5
4,163 Views

For some reason when I try to call my home phone (to check on my kid!)  I get a recording "The party you are trying to reach is not currently accepting calls at this number".  What's going on???

4 REPLIES
Posted by
Cable Expert

Message 2 of 5
4,162 Views

You most likely have call screening set so it is not letting your cell phone number through.

 

You need to go into Xfinity Connect and check your call screening settings and unblock yourself.  It's under preferences / call screening.




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Message 3 of 5
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Thanks, but actually, no, there are no call screenings set.  I call my house phone every day, and this has never happened before.  We did have a power outage last night. Could have somehow affected?

Posted by
Cable Expert

Message 4 of 5
4,154 Views

With the eMTA having a battery for backup, it normally wouldn't affect anything.

 

Since your not home, then please call Comcast support and they can look into the health check on the eMTA, and do a remote reset on it.




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Message 5 of 5
4,143 Views

Well, it must have something to do with last night's storm. I tried calling from my work land line, my car, and my husband's cell--all with the same "not accepting calls" message. Went home at lunch and found that I can't dial out either, the call goes straight to Comcast customer service. Apparently they are working on it.