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can't get old phone number back

New Poster

can't get old phone number back

Can anybody please help me? We moved about 3 weeks ago comcast supposed to transfer our service which they some how messed up ,after finally our TV ,phone and internet was working we found out that they gave us a new phone number been talking to comcast now for about 2 weeks to get our old number back and all they say is that it takes 24-72 hours ,so I wait and we still don't have our old number back ,I have been talking to at least 6-7 different representives from all different departments and all tell me the same ,wait 24-72 hours and you will have your old number back ,can anybody give some advice?

Problem Solver

Re: can't get old phone number back

It depends on where you moved. If you moved across a large town, there is no way they can port your number a lot of times. If you moved across a couple of states. Again they may not have a way to port the old number.
New Poster

Re: can't get old phone number back

They already told me I can get my old phone number back ,I just wanted to know if there is anything else I can do,except call and receive the same responds wait 24-72 hours and then nothing happens

Problem Solver

Re: can't get old phone number back

You have to give the techs that handle these issues in house. If you have a support ticket number. You can go to the Comcast Direct Forum at dslreports.com and put in a request, to see what is taking so long.
Connection Expert
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Re: can't get old phone number back