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can't dial out

New Poster

can't dial out

please help!

 

my phone is not working!  It will not dial Out.

Silver Problem Solver

Re: can't dial out

are all your modem lights on?  do you have a cell phone or can get to a neighbors phone to call comcast. ?  have you reset the modem by unplugging it?  have you checked the cables? 

Connection Expert

Re: can't dial out

If the modem is an eMTA with a built in battery backup, the recessed reset button on the rear must be used rather than just unplugging it from the power outlet in order to properly power cycle it. You'll need something like a bent paper clip or a pen tip. Depress and hold in the recessed reset button on the rear until you see the front panel indicator lights begin to cycle, then release. Now give the eMTA the time it needs to re-sync.




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