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calls go to voicemail when the internet connection is down?

Valued Contributor

calls go to voicemail when the internet connection is down?

Had a longish internet connection being down even tho the modem lights show "ok".  The phone won't work as there wasn't a dialtone; the idea that voice is on a different frequency doesn't mean that it would still work when there is no internet access.

 

Now, if a caller is calling during the outage, will the comcast voicemail answer & take the message?  Usually, I have my phone answerer ansewer for my own "call screening" process.  If the connection to my place is temp dead, comcast should be able to take the call?

Valued Contributor

Re: calls go to voicemail when the internet connection is down?

If your phone is dead, the Comcast voicemail still kicks in. Voicemail is NOT located inside your modem.

 

My modem died a few weeks ago, no phone for 3 days, and people were leaving messages on my Comcast voicemail Smiley Happy