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calls directly to voice mail

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calls directly to voice mail

Hi, I can't hear the message on my phone when receiving call.  Call goes directly to voice mail.

New Poster

Re: calls directly to voice mail

That's how it is set up
Service Expert

Re: calls directly to voice mail


early1 wrote:

Hi, I can't hear the message on my phone when receiving call.  Call goes directly to voice mail.


 

The answer provided by NINAHORDER3939 is correct.  You cannot "screen"calls by listening to them using the Comcast Voice service.  A call is received and if not picked up, it is transferred to VM.

 

FWIW, if this is something you desire, you CAN purchase your own answering machine, and have it pick up BEFORE the Comcast VM picks up, thereby "hearing" the call before your personal answering machine records the message...  This is commonly called call screening with personal answering machines.  Many manuf/model offer this option,



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