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caller id not on tv

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caller id not on tv

i have been a comcast customer for over 10 years...how do i send an email or letter to them....i have been trying to get my caller id on tv fixed for 3 weeks...have called 10 times and they all say they are fixing it...i have received 3 cr numbers...9/18 cr396430526, 9/26 cr398077670, 9/28 cr399170496....but nothing happens....no one has called me back or no tech has arrived....i don't want to call again because they just tell me it will be fixed in a couple of hours....the last guy was real smart, he told me it would take 3 days...that shut me up for a little while...very flustered.