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caller ID

New Poster

caller ID

The caller ID is not working on the TV

Cable Expert

Re: caller ID

If it used to work and quit, first step is to power cycle the cable box.  Unplug the AC power for 2 minutes, power it up again and test  in 1 hour.

 

If that does'nt help, then it can be escalated to the Comcast Cares Team who will get it solved.

 

If it never worked, confirm that you have Triple Play service with Motorola or Pace digital cable boxes.




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Frequent Visitor

Re: caller ID

Power cycling the receiver didn't resolve the problem. It worked when the phone system was first installed. The only thing done since then was I had them turn the router off (so it's in bridge mode now) so I can use my own router.

Cable Expert

Re: caller ID

The Comcast Cares Team has been notified and will look into your issue.

 

Watch this post and your email for updates from the team.




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Problem Solver

Re: caller ID




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Thanks
-Keisha-
Frequent Visitor

Re: caller ID

Sorry for getting back so late. What ever you did in resetting the caller id worked. Thanks

Problem Solver

Re: caller ID

 




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Thanks
-Keisha-
New Poster

Re: caller ID

Please do the same to mine because I am still not getting a signal.  Thank you.  Getting that error ETV-1000