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If it used to work and quit, first step is to power cycle the cable box. Unplug the AC power for 2 minutes, power it up again and test in 1 hour.
If that does'nt help, then it can be escalated to the Comcast Cares Team who will get it solved.
If it never worked, confirm that you have Triple Play service with Motorola or Pace digital cable boxes.
Power cycling the receiver didn't resolve the problem. It worked when the phone system was first installed. The only thing done since then was I had them turn the router off (so it's in bridge mode now) so I can use my own router.
The Comcast Cares Team has been notified and will look into your issue.
Watch this post and your email for updates from the team.
Thank you for following up. Glad to know that your services are working properly.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.