Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




caller ID on tv

New Poster

caller ID on tv

We can't see a caller ID on the tv screen since we got a new cable box.  Called it in but not fixed yet.  #CR290844796.         

Mrs. Tom Simmons

New Poster

Re: caller ID on tv

We called on Saturday in reference to the same challenge we have not heard from anyone as of yet.  Because we live in an area that has been impacted by the weather I will be patient.

Silver Problem Solver

Re: caller ID on tv


In order for you to get callerid you need the following.

1. Xfinity triple play

2. Motorola or pace set top box.

Other set top boxes for the callerid will be coming soon depending on your market area. If you have the basic requirements and it is not working then you will need to call 1-800 comcast and tell them to check you coding in your account.