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caller I..D

Regular Visitor

caller I..D

Can you program this feature so we can place it where we want,and also leave it on and let us delete,once we see who called.Thanks

Service Expert

Re: caller I..D


arturoherrera wrote:

Can you program this feature so we can place it where we want,and also leave it on and let us delete,once we see who called.Thanks


CallerID can be displayed on the TV if you subscribe to both Phone & Cable service.  You cannot redirect the output to another device.  Are you asking if you can select/deselect which TV's display this?


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Regular Visitor

Re: caller I..D

Have both cable and voice. Caller ID onTV never worked after upgrade to X! Restart did not fix it also!

Service Expert

Re: caller I..D


rsant3637att wrote:

Have both cable and voice. Caller ID onTV never worked after upgrade to X! Restart did not fix it also!


A restart will NOT fix the missing callerid on the TV in the X1 platform.

 

Check first in your X1 settings, goto Settings>>>>Preferences>>>>Notifications and ensure that XFINITY Voice is ON.

If this is ON and you still do not see the callerid on the tv, call into Comcast @ 1-800-266-2278 or 1-800-934-6489 and ask the CSR to ensure that the CallerID RATE CODE is enabled on your account.   ( Sometimes when upgrading, the system can drop the rate code and the CSR must manually add it back in ).


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Regular Visitor

Re: caller I..D

Your correct!  In notifications, Voice was off! Tested OK!  Thank you!