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called customer service 84 times in 8 months.

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called customer service 84 times in 8 months.

REVIEW OF VOICE "SERVICES"  VOICE QUALITY:  I never know what I will hear . . . static, low volume, echo, signal breakup, calls cut  -      off completely, etc.

                                             RELIABILITY: Quite often, the phone is "dead" (which means I have no TV and no internet, also) HAD I                 KNOWN when I signed up, that is, if I was TOLD the phone was internet based, I wouldn't have taken it. Oh. how I dearly miss

    Frontier.

                                           VOICE MAIL: I've never been able to use it, now for 11 mos. For the first 5 months of the triple-play pkg. I

     COULDN'T ACCESS MY ACCOUNT ONLINE AT ALL to set things up (I had to change my long time email address, too, because

    I couldn't access my Comcast email.) I've had to use the "answering machine" on my home phone. Comcast/Xfinity has NEVER

    DONE ANYTHING in the line of credits for a service I HAVE NEVER USED. 

                                           - - OVERVIEW - - THE WHOLE PACKAGE HAS BEEN A LIVING NIGHTMARE . . . I have 27 pages of notes from

         more than 80 calls to customer service (1/3rd of my calls get cut off) TV viewing is for relaxation and entertainment, XFINITY              CAUSES STRESS AND ANXIETY, so does their streaming video, and my phone calls just make me more frustrated. Here's just a few descriptive words for Comcast/Xfinity overall: Terrible, poor, bad, lousy, rotten, unreliable, infuriating, shameful, no good, trouble

 prone, slow, and depression inducing. 

Charles Jon Stuckey
Service Expert

Re: called customer service 84 times in 8 months.

351Charlie,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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