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automatically forwarded to Xfinity phone service

New Poster

automatically forwarded to Xfinity phone service

When I want to call any number, I am automatically forwarded to Xfinity phone service. I do not understand why. Any suggestions?

Silver Problem Solver

Re: automatically forwarded to Xfinity phone servi

If you mean service as in customer service, then that may mean the account is turned off for late payments. When the accout is turned off you can only call Comcast and 911.

Official Employee

Re: automatically forwarded to Xfinity phone servi

There's nothing that sticks out on your account I would call out again and talk to the person who answers to get you to the right spot to get your issue fixed.




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