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arris tg862g telephone problems

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arris tg862g telephone problems

I am having an issue with connecting the Arris with the telephone with comcast, I purchased a new modem and comcast has been unable to sucessfully make it work. After a total of one and half hours on the phone they were unable to give me a telephone line!!

 

 

 

 

Service Expert

Re: arris tg862g telephone problems

butch136,

 

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Administrator
Administrator

Re: arris tg862g telephone problems

Hi butch136, I was unable to see a tg862 on your account. Can you send me a private message with the mac address? I will look into this to see what caused the issue. -FC 




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