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andon1

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andon1

Since adding Comcast voice to  my account, all of our three phone extensions have a loud background buzzing nosie.  I cannot seem to get through to the call in technical support center so am looking for some help with this.

Accepted Solution

Re: andon1


andon1 wrote:

Since adding Comcast voice to  my account, all of our three phone extensions have a loud background buzzing nosie.  I cannot seem to get through to the call in technical support center so am looking for some help with this.


This sounds like your former phone provider's wiring is still connected to the outside network interface box.....  Look for a phone box outside, and remove he jack from the INPUT side of the interface.  The buzzing noise is caused from the prior service company's line voltage still connected to your home phone wiring....

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.

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Service Expert

Re: andon1


andon1 wrote:

Since adding Comcast voice to  my account, all of our three phone extensions have a loud background buzzing nosie.  I cannot seem to get through to the call in technical support center so am looking for some help with this.


This sounds like your former phone provider's wiring is still connected to the outside network interface box.....  Look for a phone box outside, and remove he jack from the INPUT side of the interface.  The buzzing noise is caused from the prior service company's line voltage still connected to your home phone wiring....

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




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