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Xfinity Voice not working

New Poster

Xfinity Voice not working

I called support several times yesterday and have a ticket number:

 

CR328620052

 

I have noticed that we had callerID block as a service which means that all of our outbound calls our caller ID information would be blocked form the other parties phones.  Our phone shows up as private or unknown number everytime.  Once I realized this was a "feature" I called yesterday to have it turned off, our phone has not worked since.

 

And this is 24 hours later, I place a call to my cellphone, it starts to ring, then the call fails and I get a busy tone on the phone.

Cable Expert

Re: Xfinity Voice not working

Have you reset the eMTA telephony modem since the change?  Press the small indented button on the eMTA with a toothpick or some poker.




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