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Xfinity Phone Number Shows As Private

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New Poster

Xfinity Phone Number Shows As Private

When I call from my Xfinity number, it shows as 'Private' and gets blocked. How can I turn this feature off?
Accepted Solution

Re: Xfinity Phone Number Shows As Private

I called customer service and my phone number had to be re-provisioned. Now, it works great. Thanks so much for the response.
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Service Expert

Re: Xfinity Phone Number Shows As Private


Queenofthepen wrote:
When I call from my Xfinity number, it shows as 'Private' and gets blocked. How can I turn this feature off?

Who/What are you calling with your Xfinity number?  More info needed to help you.




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Official Employee

Re: Xfinity Phone Number Shows As Private

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.




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New Poster

Re: Xfinity Phone Number Shows As Private

I called customer service and my phone number had to be re-provisioned. Now, it works great. Thanks so much for the response.
Tags (2)
New Poster

Re: Xfinity Phone Number Shows As Private

What does re-provisioned mean?   Would like phone (land line) just to show Cedar Crest as caller's name


Queenofthepen wrote:
I called customer service and my phone number had to be re-provisioned. Now, it works great. Thanks so much for the response.

 

Official Employee

Re: Xfinity Phone Number Shows As Private

Hi mcharris220,

 

I can help get this taken care of. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, the phone number, street address, and the account number associated with your services.





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