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Wrong Name on Caller ID

New Poster

Wrong Name on Caller ID

I want to change the name that shows up on other's caller I when I call from my wife's to my name.  Comcast had us go to their office together and switch the account from her name to mine.  We did this and they said it would change.  It never did.  I have spent numerous phone time with customer support with each call ending that it will change.  It has not.  I even went to the office again and it still has not changed despite Comcast's assurances.

 

I do not know what to do next.  Please help?

 

Cable Expert

Re: Wrong Name on Caller ID

The Comcast Cares Team has been notified and will get your issue solved.

 

Watch this post and your email for updates from the team during the business week.




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Problem Solver

Re: Wrong Name on Caller ID

A ticket has been setup for someone to contact you about this change.




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New Poster

Re: Wrong Name on Caller ID

I am having the same issues with how my at&t cellphones come up on comcast caller id.  What do I do to get this fixed?