Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,139

members

66

online now

1,938,304

discussions

Top

When is it available?

Regular Visitor

When is it available?

I received an email saying it would be available in August. I downloaded the software, but don't get the callerid on my PC though it says I'm connected. And on the TV I don't have an ITV button, what's happening?
Regular Visitor

Re: When is it available?

Update: I called Comcast Customer Service?? about the FREE CALLERID, the agent had no idea what I was talking about, then came back and told me it wasn't working because I didn't have the CALLERID CODE on my TV and she could add it for a one time charge of $1.99. I declined, telling her it was supposed to be a free service. She got snotty and asked if I'd like to speak to her supervisor. I said yes and she put me on hold, after 14 more minutes the line went dead. (Total call time with waits = 37 minutes)

 

I called back, got a different agent, she transferred me to a phone agent (16 minute wait). He actually HELPED me (somewhat!). He said the CALLERID function is up and running in St Paul, but won't be operational in Minneapolis for a few more weeks yet (He had no idea how many). And NO, there will not be an additional charge and that the CALLERID CODE that the first agent wanted to charge me for would not have done anything to resolve the issue. (2nd Total call time with waits = 30 minutes)

 

Comcast has the worst Customer Service operation that I've ever had the dis-pleasure of dealing with!

Bronze Problem Solver

Re: When is it available?


Obrterry wrote:

Update: I called Comcast Customer Service?? about the FREE CALLERID, the agent had no idea what I was talking about, then came back and told me it wasn't working because I didn't have the CALLERID CODE on my TV and she could add it for a one time charge of $1.99. I declined, telling her it was supposed to be a free service. She got snotty and asked if I'd like to speak to her supervisor. I said yes and she put me on hold, after 14 more minutes the line went dead. (Total call time with waits = 37 minutes)

 

I called back, got a different agent, she transferred me to a phone agent (16 minute wait). He actually HELPED me (somewhat!). He said the CALLERID function is up and running in St Paul, but won't be operational in Minneapolis for a few more weeks yet (He had no idea how many). And NO, there will not be an additional charge and that the CALLERID CODE that the first agent wanted to charge me for would not have done anything to resolve the issue. (2nd Total call time with waits = 30 minutes)

 

Comcast has the worst Customer Service operation that I've ever had the dis-pleasure of dealing with!


this is unacceptable. there is no charge to add a free feature to your account. if you are charged, let me know.

George Lunski
"Retired" Comcast Help Forums Administrator


Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon