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What's it gonna take?

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What's it gonna take?

We did not want a new phone number, there is no reason for one. I'm tired of wasting my time calling customer noservice.
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Re: What's it gonna take?

I assume you're complaining that when you changed from another provider to CDV you got a new phone number instead of them porting your old one.

Did you have a business or residential service? Phone number porting is only available for residential lines, I believe.



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Re: What's it gonna take?

Hello drs122775:


 

I’m sorry that your CDV phone service was not installed with the ported phone number that you were expecting. I checked with our Local Number Portability department, and was advised that the number you had requested was disconnected prior to your installation date. The porting process requires that a number has to be active on an account before the number can be ported; therefore, at the time of your installation the only number available was a Comcast telephone number.

If you still wish to port your previous telephone number you can, you just need to contact your previous carrier, request that they reactivate your telephone number, and then we can restart porting.

Remember the quickest way to get assistance is to contact us , or or you can contact me directly if you have any other questions.

Thanks

modmlr



Message Edited by modmlr on 09-06-2007 02:22 PM