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Weird Phone Problem

Regular Visitor

Weird Phone Problem

This is a new one for me. Mu Comcast Digital Phone has worked well for a long time. Today, we can pick up the handset and hear a dial tone, dial a number and never hear a ring... just silence.

I called my cell phone and never heard a ring on the digital voice line but my cell phone rang. Answered and could hear me on the land line.

My phones physically seem to be OK. I have 3 phones and they all do the same thing.

I have tried powering down the cable modem and my land line phone base with no change.

Any ideas?

Problem Solver

Re: Weird Phone Problem

The telephony cable modem has a battery backup for short power outages, like a couple of hours during a storm or unplugging it for a few minutes to try to reset it.

 

There is a small hole on the back that you have to push a sharp object through to reset the modem.  A straightened paper clip works well for this purpose.

 

Post back after you try that.

Regular Visitor

Re: Weird Phone Problem

Yep, that fixed it. Thanks so much.