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We are not able to call or receive calls on our house phone.

New Poster

We are not able to call or receive calls on our house phone.

We are not getting any phone service. We are not getting cell service either! But we can connect with the internet.

Sam

Service Expert

Re: We are not able to call or receive calls on ou

I have escalated your post to the forum official employees. An official employee will reply. Please check back every once in a while for a reply by one of them. Official employees authorized to post in the forum are higher up the ladder than phone agents.




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New Poster

Re: We are not able to call or receive calls on ou

We cannot receive or make calls either.  Noticed at 07:15 pm 02/01/2016.  No dial tone on any phone. In Shorewood IL

Service Expert

Re: We are not able to call or receive calls on ou


MndMK wrote:

We cannot receive or make calls either.  Noticed at 07:15 pm 02/01/2016.  No dial tone on any phone. In Shorewood IL


As a first step in troubleshooting a No Dial Tone issue, refer to this link:  http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/

If this fails to restore your dial tone, call into Comcast @ 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about your non-working services.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Contributor

Re: We are not able to call or receive calls on ou

Same here! Phone service stopped last evening; TV & internet are fine.

Service Expert

Re: We are not able to call or receive calls on ou


AlsoDisgusted wrote:

Same here! Phone service stopped last evening; TV & internet are fine.


Call Comcast @ 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about your non-working services.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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I am not a Comcast employee, I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit from the conversation.

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