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Voicemail

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Voicemail

I can NOT set up my voicemail.  I called 3 times regarding this problem and still not fixed.  When someone calls my home phone, the phone rings and I can answer it, but if it goes to voicemail it says "the person does not have voice mail set up at this time.  You sent me instructions on how to set up voice mail (dial *99) after trying this the prerecorded message still says the voicemail is not set up......  please help me fix this problem.

Service Expert

Re: Voicemail

clearsphere64,

 

I have escalated your issue to the Comcast Team available to the Forums.  Expect a reply in this thread or via Private Message.

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




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Official Employee

Re: Voicemail

Hi clearsphere64, I can take a look at this for you. Can you please send me a private message with the following information.

 

Name on account

Account number

Address on account

Phone number on account (that comcast provides)

Last 4 of social or Driver Licence number

 

Thank you

 

You can click on my name (ComcastPhill) and click on “Private Message Me”. 

At the top of each Forum page you will see a small envelope 

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The gray envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.




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