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Voicemail wont playback on computer

New Poster

Voicemail wont playback on computer

Whenever I attempt to play my messages the counter goes to 00:00 when it displayed the actual message time before I clicked on play. The dial tone is also indicating I have a message when I don't.

Contributor

Re: Voicemail wont playback on computer

Depending on your internet browser of choice, you usually have to download a plugin to get them to play directly from Xfinity Connect (or Smartzone if that's more familiar). I know with Firefox I had to download Quicktime to get it work, but if I recall correctly you can download the voicemail file to your hard drive then open the downloaded file with Windows Media Player in order to play it. I could be wrong as I'm operating from memory though. Not sure if this addresses your issue, but thought I'd give it a stab.

Contributor

Re: Voicemail wont playback on computer

I have Firefox and I get my voice messages just fine.