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Voicemail won't pick up

Regular Contributor

Voicemail won't pick up

My mother-in-law has TriplePlay.  Her phone is an ATT base with wireless handset.

 

If she is on the phone, and I call her, it rings and rings and rings, and never rolls over to voicemail.  I've checked all settings, which look fine.

 

Today I went to her home, called her from my cell, and it wouldn't rollover to voicemail.  As soon as I put her phone back in the base, it rolled over to voicemail.  Weird.

 

Any ideas?

 

TIA

New Poster

Re: Voicemail won't pick up

This is happening on my phone too, and I will be interested to see how to fix it. i only just recently upgraded to a triple play and had no idea my voicemail wasn't working until my sister informed me the phone rings about twenty times then says that the number doesn't have a voicemail set up and hangs up. I called from my cell phone and had the same thing happen.

 

The interesting part is, I set up my mailbox the day I got the triple play.

Regular Contributor

Re: Voicemail won't pick up

You mean voicemail doesn't pick up if someone is on the tripleplay phone?

 

Does it pick up if no one is on the tripleplay phone?