Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
New to the Community? Start here.
I have two "phone" issues:
I chatted yesterday with a Comcast rep about a TV issue for which a tech visit was scheduled for today. I asked about these two issues during the chat and was told these would be noted on my work order and the tech will address them while he's here. The tech just left, fixed my TV issue but told me he knew nothing about the phone issues. Regardless, he said it wasn't anything he could resolve from my home. So I'm back to square one. Who can resolve these issues?
Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
Any idea how long it takes for them to contact me? I've been checking since yesterday. Thank you.
It can take a few days. I will watch this topic and contact a Comcast Official Employee if there is no response.
Hi richphilly -- I can help with those phone issues. I'll need to start with verifying the phone number you're supposed to have on your account. Can you PM that to me please?
Click my name (ComcastZach) and click Private Message Me.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.