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Voicemail not working and wrong # assigned

Contributor

Voicemail not working and wrong # assigned

I have two "phone" issues:

 

  1. My voicemail stopped working.  I was told by people calling me that they were getting the message, "the mailbox you are trying to contact is not in service.  Goodbye." I tried calling into voicemail and got the same message.  There are no options to turn it on. 
  2. When I added phone to my service Comcast automatically assigned a new number.   I wanted my existing number ported over, which they did in a few days.  However, it looks like they entered the new number in the phone section of devices in my account.  I think this is the reason my incoming calls don't appear on my TV.  

I chatted yesterday with a Comcast rep about a TV issue for which a tech visit was scheduled for today.  I asked about these two issues during the chat and was told these would be noted on my work order and the tech will address them while he's here.  The tech just left, fixed my TV issue but told me he knew nothing about the phone issues.  Regardless, he said it wasn't anything he could resolve from my home.  So I'm back to square one.  Who can resolve these issues?   

Service Expert

Re: Voicemail not working and wrong # assigned

 

richphilly,

 

Your issue has been escalated to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Contributor

Re: Voicemail not working and wrong # assigned

Any idea how long it takes for them to contact me? I've been checking since yesterday. Thank you.
Service Expert

Re: Voicemail not working and wrong # assigned


richphilly wrote:
Any idea how long it takes for them to contact me? I've been checking since yesterday. Thank you.

It can take a few days.  I will watch this topic and contact a Comcast Official Employee if there is no response.




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Contributor

Re: Voicemail not working and wrong # assigned

Thank you.
Admin1

Re: Voicemail not working and wrong # assigned

Hi richphilly -- I can help with those phone issues. I'll need to start with verifying the phone number you're supposed to have on your account. Can you PM that to me please?

 

Click my name (ComcastZach) and click Private Message Me. 




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Contributor

Re: Voicemail not working and wrong # assigned

Hi Zach,

Just sent you a PM with my number.

Thank you.