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Voicemail messages indicator always on

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Message 1 of 6
1,267 Views

Have seen this posted already by other people - our voicemail indicator is perpetually on even with no messages. Needs to be reset or resolved please

5 REPLIES
Posted by
Official Employee

Message 2 of 6
1,236 Views
Solution

Hi mfaerber, I've located your account and have sent the refreshes to your phone service to get the stuck Message Waiting Indicator resolved. Please check and post back if it has cleared. Thanks!




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Posted by
Frequent Visitor

Message 3 of 6
1,217 Views

Solution:

1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html

2. Login

3. Click on "Voice"

4. Click on "Message Wait Indicator"

5. Click on "Refresh"  a couple of times.

Check your phone - the stutter dial tone should be gone.  This is what the message waiting indicator on your phone monitors.

Posted by
Regular Contributor

Message 4 of 6
1,195 Views

Marc-FL wrote:

Solution:

1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html

2. Login

3. Click on "Voice"

4. Click on "Message Wait Indicator"

5. Click on "Refresh"  a couple of times.

Check your phone - the stutter dial tone should be gone.  This is what the message waiting indicator on your phone monitors.


THANK YOU!!  This has been drivng me nuts!

Posted by
Official Employee

Message 5 of 6
1,184 Views

Hello mfaerber, is there anything else we can assist you with going forward? 




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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
Posted by
Visitor
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Message 6 of 6
1,155 Views

Hi there - this fixed it for me, thanks. Sorry for delay, busy weekend and I forgot to check back with this!