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We transferred our service from one physcial location to another. THe telephone number stayed the same. Voicemail in Smartzone does not work now. It says "Voicemail is not available you can still access call logs and calling management features in the call manager preference."
We are able to access the voicemail from the phone.
I have spoke with Comcast several times, they promise to fix it and nothing happens. The last call the guy hung up in the middle.
In reading the posts it seems others have had this problem. So why can't it be fixed when I call in? As it was when we transferred the service all of our call logs were wiped out and no one told us this would happend. Transferring should be seemless or what is the point.
The Comcast Cares Team has been notified and will look into your issue.
Watch this post and your email for updates from team in a few days, or early next week.
I've gotten this escalated to our technical support team via ticket CR240387513. We will be following up with you shortly.
Everyone with any kind of CDV issue must start their own post. Everyone's issue is unique to their own account.
Please do not post "me too" it will not get anywhere.