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Voicemail in Smartzone Unavailable

New Poster

Voicemail in Smartzone Unavailable

We transferred our service from one physcial location to another.  THe telephone number stayed the same.  Voicemail in Smartzone does not work now.  It says "Voicemail is not available you can still access call logs and calling management features in the call manager preference." 

 

We are able to access the voicemail from the phone.

 

I have spoke with Comcast several times, they promise to fix it and nothing happens.  The last call the guy hung up in the middle.

 

In reading the posts it seems others have had this problem.  So why can't it be fixed when I call in?  As it was when we transferred the service all of our call logs were wiped out and no one told us this would happend.  Transferring should be seemless or what is the point.

 

 

Cable Expert

Re: Voicemail in Smartzone Unavailable

The Comcast Cares Team has been notified and will look into your issue.

 

Watch this post and your email for updates from team in a few days, or early next week.




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Retired Administrator

Re: Voicemail in Smartzone Unavailable

I've gotten this escalated to our technical support team via ticket CR240387513. We will be following up with you shortly.

Just 'Dete'
Retired Help Forums Admin



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New Poster

Re: Voicemail in Smartzone Unavailable

I am having the same issue. I get an error message that says I am not a voice subscriber when I clearly am. Nothing shows up when I tap the voice setting from customer central. Any ideas?
Regular Visitor

Re: Voicemail in Smartzone Unavailable

I'm also having the same issue.  I was ported this past Wednesday - 3/23/11.  No voicemail.  

New Poster

Re: Voicemail in Smartzone Unavailable

I am having the issue. Can someone please help me out. Thanks

 

Cable Expert

Re: Voicemail in Smartzone Unavailable

Everyone with any kind of CDV issue must start their own post.   Everyone's issue is unique to their own account.

 

Please do not post "me too" it will not get anywhere.




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