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Voicemail : NOT Disconnecting

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Voicemail : NOT Disconnecting

As has happened at least 3 times during the past year my phone ( 678-364-1114)indicates that I have a Voicemail Message, but when I provide my code and hear the operator the response is that my MAIL BOX is empty.Unfortunately, my phone STILL indicates that I have an unheard  Voice Mail!!

HELP!!!