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Voice2Go quit working- no TN found on account

Frequent Visitor

Voice2Go quit working- no TN found on account

nobody at comcast can fix it 

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Service Expert

Re: Voice2Go quit working- no TN found on account


tylerwebb89 wrote:

nobody at comcast can fix it 


 

I had this happen to me about a year ago ( out of the blue ) and I was able to get it back up and running when i called into Comcast, spoke with a CSR and told them I had no TN on my voice account...  I was required to reset my PIN, log out of  Voice2Go ( which btw, that app has been retired and replaced with the Xfinity Connect APP now ) and was up and running within 5 minutes.



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Frequent Visitor

Re: Voice2Go quit working- no TN found on account

they have my primary account number set as my old number and my new number as the


geek46 wrote:

tylerwebb89 wrote:

nobody at comcast can fix it 


 

I had this happen to me about a year ago ( out of the blue ) and I was able to get it back up and running when i called into Comcast, spoke with a CSR and told them I had no TN on my voice account...  I was required to reset my PIN, log out of  Voice2Go ( which btw, that app has been retired and replaced with the Xfinity Connect APP now ) and was up and running within 5 minutes.



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.



number so they change my contact phone number not my account phone number 

Frequent Visitor

Re: Voice2Go quit working- no TN found on account

the resolution department fix mine when i called for a disconnect