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Voice service not working

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Frequent Visitor

Voice service not working

How do I connect a Netgear AC1750 router and an Arris TM822G togethet so that my voice service will work?

Accepted Solution

Re: Voice service not working


rickelaineb wrote:

Ray,

         Thanks for the help. I have Comcast Triple Play. The router that Comcast supplied was not strong enough.  I only connect to my router wirelessly, that is where the Netgear AC1750 comes in. It was strong enough to to reach my desktop. The router unfortunately does not have telephone ports (this is where the Arris TM822G comes in). I need the Arris to supply voice only. I hope this helps.

 

Thanks again,

 

Rick



rickelaineb wrote:

Ray,

         Thanks for the help. I have Comcast Triple Play. The router that Comcast supplied was not strong enough.  I only connect to my router wirelessly, that is where the Netgear AC1750 comes in. It was strong enough to to reach my desktop. The router unfortunately does not have telephone ports (this is where the Arris TM822G comes in). I need the Arris to supply voice only. I hope this helps.

 

Thanks again, 

 

Rick


Umderstood.....  you need to "split" the cable and provide a coax feed to both devices....I would call into Comcast and ask if they can provisin that TM822G though...I believe that recent posts have stated that Comcast is no longer allowing 822's as a retail device.....

View answer in context
Service Expert

Re: Voice service not working


rickelaineb wrote:

How do I connect a Netgear AC1750 router and an Arris TM822G togethet so that my voice service will work?


You probably should post this over in the Home Networking forum... but I will give it a shot here...   Are you trying to get another service provider's phone to work on your home network ( Vonage perhaps? ).....    First, I would BRIDGE the TM822G and use only the Netgear as your primary router... secondly, I would look at your devices Support pages online, again if that is another phone provider you were talking about...

 

-=Ray=-  




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Frequent Visitor

Re: Voice service not working

Ray,

         Thanks for the help. I have Comcast Triple Play. The router that Comcast supplied was not strong enough.  I only connect to my router wirelessly, that is where the Netgear AC1750 comes in. It was strong enough to to reach my desktop. The router unfortunately does not have telephone ports (this is where the Arris TM822G comes in). I need the Arris to supply voice only. I hope this helps.

 

Thanks again,

 

Rick

Service Expert

Re: Voice service not working


rickelaineb wrote:

Ray,

         Thanks for the help. I have Comcast Triple Play. The router that Comcast supplied was not strong enough.  I only connect to my router wirelessly, that is where the Netgear AC1750 comes in. It was strong enough to to reach my desktop. The router unfortunately does not have telephone ports (this is where the Arris TM822G comes in). I need the Arris to supply voice only. I hope this helps.

 

Thanks again,

 

Rick



rickelaineb wrote:

Ray,

         Thanks for the help. I have Comcast Triple Play. The router that Comcast supplied was not strong enough.  I only connect to my router wirelessly, that is where the Netgear AC1750 comes in. It was strong enough to to reach my desktop. The router unfortunately does not have telephone ports (this is where the Arris TM822G comes in). I need the Arris to supply voice only. I hope this helps.

 

Thanks again, 

 

Rick


Umderstood.....  you need to "split" the cable and provide a coax feed to both devices....I would call into Comcast and ask if they can provisin that TM822G though...I believe that recent posts have stated that Comcast is no longer allowing 822's as a retail device.....




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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Frequent Visitor

Re: Voice service not working

Ray,

          You were right about the splitter... Comcast finally gave me that suggestion as well. They did allow the TM822G only that is not the equipment designation they used in their listing of my voice equipment. They list three voice and data modems... my Netgear AC1750 isn't even listed.  The TM822G is listed but it is not called a TM822G. I don't understand their record keeping at all.

 

Thanks for your help,

 

Rick

Service Expert

Re: Voice service not working


rickelaineb wrote:

Ray,

          You were right about the splitter... Comcast finally gave me that suggestion as well. They did allow the TM822G only that is not the equipment designation they used in their listing of my voice equipment. They list three voice and data modems... my Netgear AC1750 isn't even listed.  The TM822G is listed but it is not called a TM822G. I don't understand their record keeping at all.

 

Thanks for your help,

 

Rick


You're welcome!  Glad to have helped...    btw, what DOES Comcast call your TM822G nowadays ?????




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Frequent Visitor

Re: Voice service not working

Ray, Here is how Comcast lists my equipment:

 

Voice Equipment

  • Voice and Data Modem
    Serial Number: BCCAB517739E MAC Address: bc:ca:b5:17:73:9e
    More information about your Voice and Data Modem
    Make & Model: Arris Interactive, L.L.C. TG862G

    This has the correct picture; the MAC Address and Serial Number are actually the device's MTA MAC Address.

     
  • Voice and Data Modem
    Serial Number: BCCAB556FB82 MAC Address: BC:CA:B5:56:FB:82
    More information about your Voice and Data Modem
    Make & Model: AR TG862G

     

  • I do not have this equipment.

     
  • Voice and Data Modem
    Serial Number: BCCAB5735952 MAC Address: bc:ca:b5:73:59:52
    More information about your Voice and Data Modem
    Make & Model: Arris Interactive, L.L.C. TG862G

     

  • I do not have this equipment.

 

I hope this helps,

 

Rick

Frequent Visitor

Re: Voice service not working

Ray,

          My Netgear AC1750 is not even listed in Comcast's list of my voice equipment.

 

Rick

Service Expert

Re: Voice service not working


rickelaineb wrote:

Ray,

          My Netgear AC1750 is not even listed in Comcast's list of my voice equipment.

 

Rick


I noticed that....  but they do list the TG862G gateway which is an all-in-one device....




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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Frequent Visitor

Re: Voice service not working

Tried that twice... phone worked, Wi-Fi couldn't reach the desktop.

 

Rick