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Voice mail interfering with answering machine

New Poster

Voice mail interfering with answering machine

We have ben using a phone based ansewring machine for over a year, now for some reason the comcast voise mailbox is not letting the answering machine pick up and record. It now goes to voicemail. How do we fix this problem.

New Poster

Re: Voice mail interfering with answering machine

I have the same issue.  Did you figure out what the problem is?

New Poster

Re: Voice mail interfering with answering machine

Could you tell me the steps to take to stop the comcast voice mail from interfering with our answering machine?

 

New Poster

Re: Voice mail interfering with answering machine

I have the same problem. My husbands job requires land line availability. The phone doesn't ring in the house. Those calls show up on the tv but goes directly into the xfinity voicemail. I am unable to answer any calks. Help!
New Poster

Re: Voice mail interfering with answering machine

I have the same problem....how do we get the answer?

Regular Contributor

Re: Voice mail interfering with answering machine

change the ring count for the comcast VM (http://customer.comcast.com/help-and-support/phone/change-number-of-rings-before-calls-are-forwarded... then change the ring count on your machine to less than the comcast VM. if calls go directly to VM, then that coule be a routing issue that a call to comcast would be needed

Official Employee

Re: Voice mail interfering with answering machine

If you want to just use the answering machine built in the phone, just call in and have the rates for voicemail removed.




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