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Voice mail capturing line too soon.

Regular Visitor

Voice mail capturing line too soon.

How do I change the number of rings on my service before voice mail captures the line. Our phone is only ringing once before VM captures the line..

Bronze Problem Solver

Re: Voice mail capturing line too soon.

Log onto xfinity go to voice and text.  Go to preferences then voice.  Then go to advanced call forwarding.

New Poster

Re: Voice mail capturing line too soon.

Thanks a lot. I was lost and now I am found.

Regular Visitor

Re: Voice mail capturing line too soon.

Thank you! Found I had to go in and reset my box. Thanks again