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Voice dropouts

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Voice dropouts

For the last few months I have been getting audio dropouts on my Comcast voice service.  I have called tech support several times and they don't have a clue.

Service Expert
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Re: Voice dropouts everty 20 seconds

New Poster

Re: Voice dropouts everty 20 seconds

Me too (re: voice drops).  I hadn't noticed a 20-second regularity, but I'll look for it now.  

 

For me, several minutes into the call the drops begin and never stop.  I lose 20-30% of ev_y  _entence being spo__ for as _ong as I c_ stand _t.     The other party hears me fine.  But I'm missing 20-30% of the audio on my end.  Nowadays I just immediately apologize, hang up, and call again on some other (non-Comcast) phone.  Happens 2-3 times a day, at least.  I know it's Comcast, and I know it's not my household equipment, because I am text-chatting other people during the call and everyone else is getting flawless audio except for one -- another Comcast phone customer in my community. 

 

It would be great if someone from Comcast would comment here.   

 

BTW I guessed it was due to dropped/garbled network packets.