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Voice call history

Contributor

Voice call history

My voice call history has been blank for over 30 days, there are no phone numbers in Missed Calls, Answered Calls or Voicemail.

Is anyone else experiencing this issue?  

Comcast has been no help whatsoever.

Service Expert

Re: Voice call history

 

pmell20,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Contributor

Re: Voice call history

Thanks Geek.  This issue was escalated to Tier 3 support by Comcast Phil 2 weeks ago, but I have yet to receive a call from anyone at Comcast.  Very frustrated.

Official Employee

Re: Voice call history

Hi pmell20, I have responded to your private message.  Per notes on your tier 3 ticket our team tried to reach out to you on 11/18.  I will add notes that you are still waiting to be contacted.

 

Thank you for your patience 




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Contributor

Re: Voice call history

Home all day on 11/18, no one ever called.  I have had to explain my issue to more than 6 Comcast employees, and everyone has said the same thing, "oh, that's not what it says in notes".  

How hard is it for a Comcast employee to not understand when I say "I do not have any Voice Call History, Missed, Answered and Placed calls, everything is blank.

Official Employee

Re: Voice call history

I apologize that this wasn't the case, so I have added notes on your ticket that you are requesting an update.

 

Thank you 




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Contributor

Re: Voice call history

Phil, is there really a Tier 3?  I think you are just trying to buy time by making up this ridiculous story.  I still have no call history in Voice.

Contributor

Re: Voice call history

Just to continue our dialogue, I wanted you to know that I received a "pre-recorded" call from

Comcast 1 855-484-1453, which was very hard to understand.  I called the number and they asked me to press 1 if I wanted to speak with the person who called me, which I did.

Remember, they were supposed to leave an ext #, which they did not.

"This person is not available so we will transfer you to the next available agent".  

They answered, I asked "are you from the tier 3 support team?", they answered "oh no".  

When I gave them my ticket #, they had no idea what my problem was and I had to go thru the

entire explanation for the 12th time, that is how many agents I have spoken with.

My frustration is beyond the boiling point.

i will be home after 3pm Wednesday, 11/30, and I expect a call from a tier 3 employee who can resolve my issue.  I have No Call History, No Missed Calls, No Placed Calls, No Answered Calls.

 

Official Employee

Re: Voice call history

Hi pmell there is a tier 3 that I am currently requesting an update from.  I apologize for the inconvenience.




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Official Employee

Re: Voice call history

Hi Pmell, thank you for working with me via private message and glad to hear our tier 3 team has made contact with you and was able to correct this issue.

 

Thank you




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Official Employee

Re: Voice call history

Hi Pmell, thank you for working with me via private message and glad to hear our tier 3 team has made contact with you and was able to correct this issue.

 

Thank you




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