Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,177

members

48

online now

1,937,671

discussions

Top

Voice back-up battery

New Poster

Voice back-up battery

I currenly recieved a e-mail stating that comcast had noticed that my backup battery in my voice modem was not functioning or missing and that I could purchase onr for 35.00, the battery was never installed!!

Regular Visitor

Re: Voice back-up battery

Yea, I recieved snail mail telling me the battery needed replaced and they would send me one. I lost the mail, so I chatted online to get one and was told they could not send me one without me calling them!

 

They started the exchange and want me to hang around waiting for someone to ask me the questions they already have answers to? It's their modem, they told me of the issue, etc

 

You guessed it, I'm using the old battery.