Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,547

members

93

online now

1,936,272

discussions

Top

Voice Modem

Frequent Visitor

Voice Modem

Added voice modem today, but mine phone still has no Dial tone after 4 hours of chatting with support teams. The lasstchat ended with the tech telling me to take my "brand new voice modem" to my local Comcast store to get it reprogrammed...REALLY?  Any suggestions?

Silver Problem Solver

Re: Voice Modem

What's the make/model of the modem? Where did you buy it?

Frequent Visitor

Re: Voice Modem

self install kit from Comcast -model Arris Interactive, L.L.C. tm722g

Cable Expert

Re: Voice Modem

Are the DS and US led's solid?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: Voice Modem

yes - solid green, tel 1 lights up green then light goes off a second or two later

Frequent Visitor

Re: Voice Modem

Comcast chat told me to talke it back to my local Comcast to have it reprogrammed.  Can they do this over the internet?

Cable Expert

Re: Voice Modem

Nothing is done over the internet, all provisioning is done over Comcast's private network on the coax.

 

If the agent knows whate they are doing, it should not be a problem.  Confirm with the agent that the model, and mac address of the TM722G is correct in Comcast's system.  If the mac address is not exact, that unit is not going anywhere.

 

If you don't get anywhere with the phone agent, you can email to we_can_help@cable.comcast.com and they can escalate getting it working.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: Voice Modem

I provided the agent the SN, MAC, CMAC, MTA-MAC, Model number

 

I will try to emaIl the information to them as well

 

Frequent Visitor

Re: Voice Modem

Along with replacing my old modem with a new voice modem, my set top box (DCT700) stop working - I still get a program menu for all my TV channels, but when I select the channel I get nothing. I have powered cycles the DCT700 STB several times. The STB does not get XOD channel 1 either - an agent told me to take the STB back to my local Comcast store or get an in home tech to come take a look...