Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,758

members

31

online now

1,938,091

discussions

Top

Voice Modem - how do I install my own unit?

New Poster

Voice Modem - how do I install my own unit?

What process must I follow to install my own personal ARRIS model TM502G Voice modem?

Cable Expert

Re: Voice Modem - how do I install my own unit?

Comcast will not provision a eMTA not purchased from a official retail location in market area's that allow eMTA ownership.  Right now that is only select Best Buy's with Comcast Connection Centers in them and these are new D3 Arris TM722G eMTA's with a full warranty.

 

Because all other eMTA's were never sold at retail to subscribers, then the acquisition of these are questionable as either un-returned equipment or shady unauthorized sales agents, then Comcast will not provision them for phone service.

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon