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Voice Mail

Regular Visitor

Voice Mail

Changed services on 1-19-2016 to internet and voice only. Still can't set up voice mail. Can't access voice mail preferences from account page (no option), or the voice icon in the left hand drop down menu. Shows error page.

 

Need this for business.

 

*99 message: The mailbox # you are trying to reach is not in service, goodbye.

 

Nothing on resolution ticket # CR552500952. Online chat no help.

 

Thank You.

 

 

 

 

 

 

Service Expert

Re: Voice Mail


mjb1956 wrote:

Changed services on 1-19-2016 to internet and voice only. Still can't set up voice mail. Can't access voice mail preferences from account page (no option), or the voice icon in the left hand drop down menu. Shows error page.

 

Need this for business.

 

*99 message: The mailbox # you are trying to reach is not in service, goodbye.

 

Nothing on resolution ticket # CR552500952. Online chat no help.

 

Thank You.

 

 

 

 

 

 


Call back into Comcast to get your issue escalated as this forum does not have dedicated Comcast staff monitoring it.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names..




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Regular Visitor

Re: Voice Mail

They were no help.

 

Thank you.

Service Expert

Re: Voice Mail

mjb1956,

 

I have Escalated your issue to the Comcast Team availabe to these Forums.  Expect a reply in this threads or via Private Message from a Comcast Official Employee ( RED Lettered User Name ).

Let me know if you are not replied to or contacted.

 


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
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Official Employee

Re: Voice Mail

Hi mjb1956, I do see in another post that this was fixed, are you still needing assistance?

 

Thank you




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Please post so people with similar questions may benefit.
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