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Voice Mail - sound in XP not in Windows 8

New Poster

Voice Mail - sound in XP not in Windows 8

When I access my voice mail in my old laptop (XP) I can see the text and hear the sound 0:13, but in my new laptop (Windows 8.1, IE 11) I can only see the text and the sound shows 0:00, for the same voice mail.  Do I need some sort of add-on for IE 11?

Problem Solver

Re: Voice Mail - sound in XP not in Windows 8

Probably.  If you try to click on the voicemail, it should lead you thru installing additional software.

 

New Poster

Re: Voice Mail - sound in XP not in Windows 8

I checked it again and saw an error message, "network error, can't get voicemail etc."  I waited a day and checked again and the error message was gone amd I could hear the voice message, but the length of the message still showed 0:00.  So I would guess that this problem is solved for now.