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Voice Mail ring settings

Frequent Visitor

Voice Mail ring settings

Hello - Over the last several days our calls are going to Xfinity VoiceMail after only 2 rings - somewhat annoying.  My home phone answering system is set to 6 rings before going to Voice mail at home.  I checked Xfinity Voice site and don't see a way to change this setting.  Anyone have any suggesstions for troubleshooting or correcting this ?    thanks

Problem Solver

Re: Voice Mail ring settings

Sign into Xfinity Connect (webmail) and go to the Preferences tab, Click on Voice and then go to Call Fowarding and Rings.  First item there is Ring Count.

 

Regular Visitor

Re: Voice Mail ring settings

When I click on the voice tab to manage the settings it says "page cannot be displayed".  I have chatted with agents about this and they cannot seem to find a solution to my problem!