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Voice Mail Works Well EXCEPT FOR ONE THING: Can't Clear Messages From Phone

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Voice Mail Works Well EXCEPT FOR ONE THING: Can't Clear Messages From Phone

I have a VM button on the phone, and when I press it my access code appears on the screen and it enters automatically, but it doesn't connect to voice mail like it used to.

The phone is a Panasonic.
New Poster

Re: Voice Mail Works Well EXCEPT FOR ONE THING: Can't Clear Messages From Phone

I have a Panasonic too and have had the same problem.  Just saw the resolution on another post.  Call yourself from another phone and record and actual message, then go into your voicemail normally from your Panasonic phone and delete the voicemail.  That should clear the "ghost" message.

Service Expert

Re: Voice Mail Works Well EXCEPT FOR ONE THING: Can't Clear Messages From Phone


pilk_00 wrote:
I have a VM button on the phone, and when I press it my access code appears on the screen and it enters automatically, but it doesn't connect to voice mail like it used to.

The phone is a Panasonic.

DIal *99




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Frequent Visitor

Re: Voice Mail Works Well EXCEPT FOR ONE THING: Can't Clear Messages From Phone

Thanks, geek! Since getting Xfinity going on the iPad, I'd let messages go on the phone itself.

When I did the *99 thing, it said I had over a hundred messages!

So excuse my stupidity, but if I delete a message via the phone via *99, then it will disappear from Xfinity, too? There are some voice mails I'd like to save, but I'd just as we'll delete them as they appear on the phone itself (the voice-mail alert confuses my wife! Smiley Happy
Service Expert

Re: Voice Mail Works Well EXCEPT FOR ONE THING: Can't Clear Messages From Phone


pilk_00 wrote:
Thanks, geek! Since getting Xfinity going on the iPad, I'd let messages go on the phone itself.

When I did the *99 thing, it said I had over a hundred messages!

So excuse my stupidity, but if I delete a message via the phone via *99, then it will disappear from Xfinity, too? There are some voice mails I'd like to save, but I'd just as we'll delete them as they appear on the phone itself (the voice-mail alert confuses my wife! Smiley Happy

Not sure of your exact question....

 

1.  Delete of VM does just that... DELETES the voice recording....  no matter where it is.

2.  CALL RECORDS are a different animal... you CANNOT delete any of your call records except for your own voicemail records...    outbound, inbound, missed, answered are all records that CC maintains per FCC regulations.

 

Hope this was what you were looking for.

 

Good Luck!




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Mark it as a solution!solution Icon