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V/M not available on computer as of last two months

New Poster

V/M not available on computer as of last two months

Cannot access V/M on my computer, no readable or playback available, it always says 0 seconds even though there are messages. Help!

Service Expert

Re: V/M not available on computer as of last two months

ALmost sounds as if you are showing old cached in your browser... try deleting all history, clearing cache and reload the comcast website....

abbysinian1716 wrote:

Cannot access V/M on my computer, no readable or playback available, it always says 0 seconds even though there are messages. Help!


 




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New Poster

Re: V/M not available on computer as of last two months

Thank you for your reply, all else is updating on the site except V/M messages, it lists the number and always says 0 seconds when there is a long voice message.

 

Can you think of any thing else?

 

Thanks you!!

Service Expert

Re: V/M not available on computer as of last two months

You should call Comcast and have them refresh the gateway device....   

abbysinian1716 wrote:

Thank you for your reply, all else is updating on the site except V/M messages, it lists the number and always says 0 seconds when there is a long voice message.

 

Can you think of any thing else?

 

Thanks you!!


 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: V/M not available on computer as of last two months

Sorry for the delay, will do...thanks!