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Are you on Comcast Triple Play with Motorola set top equipment?
If you have Scientific Atlanta or Cisco equipment this feature is not yet available to you.
These features will be available to Cisco / Scientific Atlanta subscribers in the coming year. Once Guide 2.0 is deployed on your local cable system, then Comcast will notify you when these new features will be coming out.
Right now, it is not available to you. it is dependent on upgrades to the Scientific Atlanta headend systems.
You will be notified when the Guide 2.0 is rolled out to you, then you know it's getting close.
I have an iPod 4th gen and caller ID was working great until I updated the Xfinity app on June 16th. Now the button is greyed out. I have Triple Play but I'm not subscribed to Universal Caller ID. My cable boxes are Scientific Atlanta but that didn't matter a week ago. Was this part of the app update - taking away CID?
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.