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Universal Caller ID

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Universal Caller ID

Caller ID does not display on either our TV or PC.

Cable Expert

Re: Universal Caller ID

Post the model of your Comcast full digital cable box or DVR, and if it has ever worked.




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Silver Problem Solver

Re: Universal Caller ID

Hello,

1. Have your caller id ever worked on either the tv or pc?

2. Do you have xfinity triple play?

3. Do you have the motorola or pace set top box?

 

If this has been working before for the tv try the following:

1. Unplug the set top box and wait a couple of minutes and plug it back in. Your menu guide will load up faster then the caller id.

2. Once you itv icon on your menu screen click on it and it will start loading the software. This will take some time.

3, Once complete you will see two option caller id and watchlist.

4. Click on the caller id and check to see if it is on.

5. Once it is on per comcast tech said it will take up to 24 hrs.

 

In regards to your pc try the following:

1. Try downloading the software.

2. If the software is not working try deleting it and reinstall it again.

 

 

Problem Solver

Re: Universal Caller ID


Sorry for the delay, Can you follow up and let us know if you are still having an issue.




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Thanks
-Keisha-