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Universal Caller ID not showing on TV

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Universal Caller ID not showing on TV

I used to have Universal Caller ID on TV - then it has disappeared....we really miss it.  I have a Motorola box for the cable and the Menu for Caller ID is set to 'Yes'.   Anyone know why I lost this feature?? I have triple play. Sure would like to get it back!! 

Cable Expert

Re: Universal Caller ID not showing on TV

There's two reasons, first is the app needs to be reloaded on the cable box.  That will happen when the box is power cycled.  Unplug the AC power for two minutes, then power it up again and test in 30 minutes.

 

Second would be a code issue on your account that a Comcast support agent can fix or escalate to tier 2 support.




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Re: Universal Caller ID not showing on TV

I have any room DVR and caller ID comes up on the tv with the DVR box. It doesn't come up on any other tv. Is that the way it is supposed to be?