Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,064

members

54

online now

1,938,267

discussions

Top

Universal Caller ID doesn't work

Regular Visitor

Universal Caller ID doesn't work

Hi Comcast,

  Universal Caller ID doesn't work on my TV even though it works in the morning after installation of Digital Voice on Sept 21. I chat with Comcast and still doesn't work. However, Universal Caller ID works on my Mac and on my phone.

I have a Motorola DVR cable box.

Cable Expert

Re: Universal Caller ID doesn't work

I'm surprised it worked at all as on new installations it take 4 or 5 days for the databases to sync up before it starts to function.

 

First power cycle the Motorola or Pace set top box, unplug for a minute, then power it up again so the apps load. Test it in 30 minutes.

 

If it still doesn't work, then it would be a code issue on your account that a Comcast support agent would need to fix.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: Universal Caller ID doesn't work

Thanks,

 

However, Comcast rep resignals the cable box two times. I turn the cable box off for couple of hours and boot up. It still not work. 

 

Do you have any alternative solution.

 

Cable Expert

Re: Universal Caller ID doesn't work

If you just got it installed, I say wait 5 days, as that seems the norm for the databases to sync.  Signals to the box don't help the backend systems.

 

Post back next Tuesday if it doesn't start working by then, then it will be escalated and they can look at the codes on your account.

 

Many that have the UCID on TV not working is because it is too soon.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: Universal Caller ID doesn't work

Thanks for the suggestions.

 


JayInAlg wrote:

If you just got it installed, I say wait 5 days, as that seems the norm for the databases to sync.  Signals to the box don't help the backend systems.

 

Post back next Tuesday if it doesn't start working by then, then it will be escalated and they can look at the codes on your account.

 

Many that have the UCID on TV not working is because it is too soon.


This is the problem.

 

 

Problem Solver

Re: Universal Caller ID doesn't work

---

 

Sorry about the issues you are having. Can you confirm for me if it's working or not.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-